Terms and Conditions

These terms do not supersede statutory rights under the sale of goods acts but are designed to clarify the principles and procedures by which we operate. Every care has been taken to ensure that the descriptions and specifications are correct on this website. However, while the colours displayed are a close representation, slight variations in the actual goods may occur.

Discount Codes
Discount codes are not applicable to 'Sale' items.

Currency
All prices shown in this website are quoted in pounds sterling and are inclusive of vat (credit cards sales will be charged in your local billing currency by your credit card provider). Data entry errors or other technical problems may result in inaccurate prices being shown. In such cases it is not required to honour this price. If you see any price you believe to be incorrect, please contact us so we can verify it for you.

Shipping / Carriage
The final price quoted on the payments page is the price of the goods including delivery to the stated destination. These charges include carriage by UK royal mail, UK parcelforce or other carrier to both home and overseas destinations.

We aim to deliver U.K. order within 2-3 days of receipt of your order and International within 5-10 days. Unfortunately we cannot guarantee that every item is in stock permanently, although we do try our best. If an item is out of stock we will advise you of an anticipated delivery date.

Duties and Local Taxes
Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country.

Damage and Loss in Transit
Occasionally, unfortunately, things do get lost or damaged in transit. If this happens with your shipment, please advise us and we will supply replacement goods as quickly as we can. However, since we never knowingly ship damaged goods we need your help to try to recover our costs from the carrier wherever possible.

If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carrier's insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. if you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as 'damaged package; goods not yet inspected' or similar to warn the carrier that a claim may be forthcoming.

Whatever the circumstances, please contact us by email or telephone with as much detail of the damage or loss as you can provide, as soon after delivery as possible, so that we can arrange replacement goods and start following up the carriers.

Please do not return damaged goods, unless and until requested to do so as this may incur additional costs unnecessarily.

Returns and Refunds
All our products are designed and made with great care and we hope you will be pleased with them. however, if for any reason you are not you may send them back in the original packaging with in 14 days, for an exchange or refund. Please contact info@cecilyvessey.com for a returns form before returning.

Proof of Posting
For your own protection, you are strongly advised to obtain a proof of posting, or shipping certificate from a courier, when returning goods whatever the reason for the return. Goods which are returned to us but are lost in shipping remain your responsibility. A proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered/undeliverable.

Payment and Retention of Title
Under normal circumstances, goods must be paid for prior to despatch. If, for any reason, goods are shipped prior to clearance of payments, title in the goods shipped belong to Cecily Vessey until payment in full for the goods is received by us. Conversely, we will not normally process payment for goods until they are available for despatch. However, please note that on-line transactions are normally actioned automatically whilst you are on-line to the secure transaction server.

Confidentiality
We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. We do not supply our 'mailing information' to third parties.

Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency. We prefer you to use the secure transaction services to make credit and debit card transactions since this service is completely independent of our organisation and your credit card details are not divulged to us at any time. This secure transaction service is operated by Stripe.

Applicable Law and Courts of Jurisdiction
All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English courts.

Copyright
Copyright in the design, images and photographs contained in the website is held by Cecily Machin trading as Cecily Vessey