Q: How much does postage cost?

 

 

 

Q: When will I receive my order?

A:  UK Delivery - some items are eligible for free UK delivery, it will say on the product listing otherwise the flat rate for the UK is £2.95

 EU Delivery: £4.95

 Rest of the World Delivery: £6.95

 

UK Delivery - The delivery time on all items is 2-3 days.  All items will be sent first class royal mail either on the day of the order or the next working day. Framed prints are made to order and take 2-3 weeks. 

International Delivery - All items will be sent via Royal Mail airmail. This usually takes 5-10 days but can take longer due to customs in some countries.

Please note purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country.

 

Q: My order has arrived but it's broken/ incorrect what should I do?

 

A:  If your order arrives broken or incorrect please e-mail info@cecilyvessey.com and a we will sort out the problem as quickly as we can. 

Please do not send an item back without contacting us first as it may not be necessary to do so.

 

Q: Can I pick up my order from your studio?

 

 

Q. Do you do bespoke orders?

 

 

 

Q. Where can I buy your items in a real, physical shop?

Q. Can a print be framed?

 

A: Yes, but please contact Cecily to make an appointment as she isn't always at the studio. The studio is in South East London inbetween South Bermondsey and Deptford stations.

The address is Studio 3, Unit 10 Elizabeth Industrial Estate, Juno Way, London SE15 5RW.

 

A. Yes!  Cecily loves making one off items for people. Whether it's a drawing of your favourite building, wedding invitations or a range for your shop. Don't hesitate to get in touch to talk through your requirements with her.

 

A. Most of Cecily's stockist are in Central London with a few jotted around other cities. Please get in touch so that she can direct you to the closest one that stocks the item you are after.

A. Yes! All of Cecily’s prints can be framed. Take a look here for a bit more information.