Q: How much does postage cost?

 

 

 

 

 

Q: When will I receive my order?

A:  UK Delivery - some items are eligible for free UK delivery such as cards and prints. Otherwise the flat rate for the UK is£2.95

 

EU Delivery: £4.95

 

Rest of the World Delivery: £6.95

 

A:  **CHRISTMAS DELIVERY INFORMATION

Recommended last order dates.

-->Please note if you order on these dates it does not guarantee Christmas delivery, they are to be used as a guide line. Please order as soon as possible to ensure you have your gifts in time.

UK: Sent Via First Class Royal Mail: Friday 18th December

Africa, Middle East: 2nd December

Asia, Cyprus, Far East, Japan, Eastern Europe (ex. Poland, Czech Republic and Slovakia): 6th December

Caribbean, Central & South America: 6th December

Greece, Australia, New Zealand: 8th December

Czech Republic, Germany, Italy, Poland: 12th December

Canada, Finland, Sweden, USA: 13th December

Austria, Iceland, Ireland, Portugal, Spain: 16th December

France: 15th December

Belgium, Denmark, Luxembourg, Netherlands, Norway, Slovakia, Switzerland: 16th December

___________________________

UK Delivery - The delivery time on all items is 2-3 days.  All items will be sent first class royal mail either on the day of the order or the next working day.

International Delivery - All items will be sent via Royal Mail airmail. This usually takes 5-10 days but can take longer due to customs in some countries.

Please note purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country.

Cecily partakes in the international BDS movement that prohibits her from buying or selling any products to and from Israel as long as the occupation of Palestinian territories persists. As a result Cecily Vessey does not ship to Israel.

 

Q: My order has arrived but it's broken/ incorrect what should I do?

 

A:  If your order arrives broken or incorrect please e-mail info@cecilyvessey.com and a we will sort out the problem as quickly as we can. 

Please do not send an item back without contacting us first as it may not be necessary to do so.

 

Q: Can I pick up my order from your studio?

 

 

Q. Do you do bespoke orders?

 

 

 

Q. Where can I buy your items in a real, physical shop?

 

A: As all stock up now stored and dispatched from a warehouse outside of London it is not possible to pick up items from the Kennington studio.

 

A. Yes!  Cecily loves making one off items for people. Whether it's a drawing of your favourite building, wedding invitations or a range for your shop. Don't hesitate to get in touch to talk through your requirements with her.

 

A. Most of Cecily's stockist are in London with a few jotted around other cities. A list of stockists can be found here. Alternatively Cecily might be doing an event near by. You can check upcoming events here.