Q: How much does postage cost?

 

 

 

 

 

Q: When will I receive my order?

A:  UK Delivery - some items are eligible for free UK delivery such as cards and prints. Otherwise the flat rate for the UK is £2.95

 

EU Delivery: £4.95

 

Rest of the World Delivery: £6.95

 

UK Delivery - The delivery time on all items is 2-3 days.  All items will be sent first class royal mail either on the day of the order or the next working day.

International Delivery - All items will be sent via Royal Mail airmail. This usually takes 5-10 days but can take longer due to customs in some countries.

Please note purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country.

 

Q: My order has arrived but it's broken/ incorrect what should I do?

 

A:  If your order arrives broken or incorrect please e-mail info@cecilyvessey.com and a we will sort out the problem as quickly as we can. 

Please do not send an item back without contacting us first as it may not be necessary to do so.

 

Q: Can I pick up my order from your studio?

 

 

Q. Do you do bespoke orders?

 

 

 

Q. Where can I buy your items in a real, physical shop?

 

A: As all stock up now stored and dispatched from a warehouse outside of London it is not possible to pick up items from the Kennington studio.

 

A. Yes!  Cecily loves making one off items for people. Whether it's a drawing of your favourite building, wedding invitations or a range for your shop. Don't hesitate to get in touch to talk through your requirements with her.

 

A. Most of Cecily's stockist are in London with a few jotted around other cities. A list of stockists can be found here. Alternatively Cecily might be doing an event near by. You can check upcoming events here.